I read everything. I answer, though not always quickly, because I am doing this alongside a full-time job and the same caregiving you are.
If a file will not open or will not download
Email me and I will fix it or refund you. Tell me which file it was and what happened when you tried to open it.
If you bought on Etsy
An Etsy message works too, and it is easier for you, because your order is already attached to it.
Please do not send medical details
Not about yourself and not about the person you care for. This is not a medical service and email is not a secure channel for that.